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Aloha, I have had issues off and on with noise on the line and after a heavy rain the service would be intermittent.  Jim has been excellent over the years and very helpful.  About a month ago (approx mid November 2009) they were able to effect repairs to my line.  I went from lots of heavy crackling and calls sometimes dropping out to a fairly clear line now.

Thanks for this opportunity.

Hey neighbors! Since the flurry of emails about the PUC I have wanted to send a message letting you all know what I have been able to ascertain with relation to the Verizon outages. Since I work at the Sea Ranch I have been able to stop by the Timber Cove substation numerous times while someone was there to find out what the latest is on the situation at the time.

As a result, the local guys usually call us while testing because someone is home often, so we have often been able to keep tabs on the repairs. First, remember that a number of years ago (8 or 9?) Verizon switched the entire neighborhood over from an analog to a digital system, installing repeaters (shiny metal domes) in spots up and down the route the underground lines follow and placing the electrical control equipment on Mitoma Way.

From what I know, this service area consists of all of Gualala Ranch (except everything up Reservoir Road way) and Camper Creek Road down almost to the Corners on Sea View Ranch. We are the last in the line going that direction (the Waltons and everyone else on Sea View are on a different system). Shortly after the lines were digitized and then for a couple years afterward the phones were going out on a regular basis -- sometimes every five or six weeks or so.

Those recurring outages were caused by the fact that a "backup system" was supposed to have been put in at the same time as the original digital system and Verizon hadn't yet purchased that equipment and installed it into the T.C. substation. The backup system was supposed to kick in when the original system got overloaded by too many calls happening at once. When that overload occurred the system looked for the backup and since it was not there the system crashed (in fact, a standard computer crash). After we reported the outage to Verizon and the local techs finally got the message, all they had to do was to climb up a ladder in the T.C. substation and press a reset button -- I was actually shown this during a visit there.

Eventually the backup system was put in and since then the outages have generally had to do with problems with the underground lines rather than equipment in the station. Having said that, it could be both.....there still may be equipment issues too. Of course, outages have been happening periodically since then anyway. This is made more maddening by the fact that reporting the problems to Verizon is so difficult, and although they are a huge company they don't seem to devote enough resources to customer service.

Note that I consider the local guys who work here to be good hard-working people doing their best with a funky system that Verizon inherited, all in rough terrain. For this reason I try to work with them on good faith and make an attempt not to scream and yell at them in particular (though I have left plenty of angry notes on the substation gate when they weren't there). Jim Powers has been a fantastic local tech for many years. He was in charge of the Timber Cove substation and even gave out his home phone number so we could call on weekends when the phones were out (though he still wouldn't work till Monday AM). Unfortunately, Jim just retired in May and the new person doesn't want to be called at home.

During this last outage a couple weeks back I stopped by and there were three trucks there with a few people working inside, all on the outages. Lo and behold -- Jim himself was the first I encountered. He told me that Verizon had called him back from retirement to try and fix the problems once and for all, which seemed reassuring. You will remember that for the past several months there have been dropouts during calls, at times severe enough that the call will terminate. From what we can tell, these are still currently happening. Please try to note whether or not you are experiencing these dropouts, because it appears that there are still line problems and Verizon should be still looking for these.

During this most recent outage they decided that the problems might be in a line on Bohan Dillon that had originally been cut by a tractor and then repaired. On that Friday it rained one of the local techs went out there under the umbrella, dug it up and re-spliced the entire thing (which takes more or less an entire day). Since that didn't fix it the phones were out all weekend (intermittently) then Jim came out on Monday and traced the problem down to a spot between B.D. and Niestrath. After that repair the phones came back on -- however, since the dropouts were still happening I called the substation at Caz and discussed the situation, leaving a message for Jim letting him know they hadn't been completely eliminated yet. I haven't talked to them since so I don't know what has transpired since then.

Many of the problems occur inside the green plastic "pedestals", often when rodents get in there and chew on lines which allows water to get in (the wires are shielded in copper wrapping and outer casing but they still manage to cause problems). In one case some cows had been rubbing against the pedestal so that it became compromised.

Another of the outages was the result of a line problem deep in a canyon on the other side of the ridge from Timber Cove -- that one took a couple days to find and replace. It is important that we keep pressure on Verizon so that they stay on the case until we have reliable service.

Even though it is a major hassle, EVERYONE should travel to a spot with cell service and call the repair number to report the outage each and every time it occurs, even if you know your neighbor has already done so. Alternately, you can go to www.verizon.com/repair and submit a report there. The more tickets that come in, the more pressure will be put on the locals to fix the problems.

As for the PUC, when I contacted them a number of years ago they weren't very helpful but if some headway is being made now we should keep working that angle as well. It is easy to forget about all this once the phones are on but the next time they go out we'll be right back here again. Sorry this is so long -- all the best to everyone.